Refund policy
Return & Exchange Policy
Last updated: 24 September 2026
At Moldavite Club, many of our pieces are vintage and one of a kind. Please read this policy carefully before placing an order. By purchasing from us, you agree to these terms.
1. Eligibility
You may request a return within 14 days of delivery. To be eligible, items must be:
- Unworn, unwashed, and unaltered
- In the same condition you received them, with any original tags attached
- Free of odors (smoke, perfume, pets), stains, or new damage
2. Final Sale Items
Items marked "Final Sale" on the product page cannot be returned or exchanged. This includes sale and discounted items, accessories, and any item listed as Final Sale at the time of purchase.
3. Vintage Condition
Vintage and pre-owned items are sold in the condition described and shown in the photos. Signs of wear, fading, or minor flaws that are disclosed in the listing are not grounds for a return. Please review all photos, measurements, and descriptions before purchasing. Sizes on vintage tags may not match modern sizing, so always check the measurements provided.
4. Return Shipping
Customers are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend a trackable shipping service, because we are not responsible for returns lost in transit.
5. Refunds
After we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds go back to the original payment method within [5–10] business days. Your bank may take extra time to post it. Items that arrive in a condition that does not meet Section 1 will be sent back to you at your expense.
6. Exchanges
Because most items are one of a kind, we cannot guarantee exchanges. If the item you want is available, we will process it as a return plus a new order.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective in a way that was not disclosed, or is the wrong item, contact us within 7 days of delivery with photos of the item and the packaging. We will cover return shipping and offer a replacement (if available), a store credit, or a full refund.
8. Lost or Stolen Packages
Once the carrier marks a package as delivered, we are not responsible for lost or stolen packages. If your package shows as delivered but you didn't receive it, contact the carrier first, then email us and we will do our best to help.
9. Payment Disputes
If there is an issue with your order, please contact us before opening a dispute or chargeback with your bank. Most issues can be resolved quickly by email.